Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders arrive within 8–15 business days to the United States. You'll receive a tracking number by email once your order ships — usually within 2–3 business days of purchase.

Do you offer free shipping?

Yes — free standard shipping on all orders, always. No minimum order required.

Can I track my order?

Absolutely. Once your order ships you'll receive an email with your tracking number. You can use it to follow your package in real time.

Do you ship internationally?

We currently ship to the United States, Canada, the United Kingdom, and Australia. More countries coming soon.

Products

Are your products safe to use?

Yes. Every product on WelthVibe is carefully selected for safety and quality. All devices comply with relevant safety standards. Always read the included instructions before use.

How do I know which product is right for me?

Each product page includes a detailed description, who it's designed for, and what results to expect. If you're still unsure, email us at support@welthvibe.com and we'll help you choose.

Do I need any special knowledge to use these products?

No. Every product is designed for home use with simple instructions. No medical background or technical experience needed.

Returns & Refunds

What is your return policy?

We offer a 30-day satisfaction guarantee on all products. If you're not happy for any reason, contact us within 30 days of delivery and we'll offer a full refund or replacement.

What if my item arrives damaged?

Contact us immediately at support@welthvibe.com with a photo of the damage and we'll send a replacement at no cost — no return necessary.

How long do refunds take?

Refunds are processed within 3–5 business days of us receiving your return. You'll get a confirmation email once it's done.

Contact

How do I get in touch?

Email us at support@welthvibe.com or message us on Instagram @welthvibe. We typically respond within 24 hours, Monday to Friday.